{"id":470605,"date":"2023-08-28T00:02:02","date_gmt":"2023-08-28T04:02:02","guid":{"rendered":"https:\/\/www.investmentexecutive.com\/?p=470605"},"modified":"2023-08-24T13:32:08","modified_gmt":"2023-08-24T17:32:08","slug":"how-we-did-it-dealers-report-card-2","status":"publish","type":"post","link":"https:\/\/www.investmentexecutive.com\/newspaper_\/dealers-report-card\/how-we-did-it-dealers-report-card-2\/","title":{"rendered":"How we did it: Dealers’ Report Card"},"content":{"rendered":"

This article appears in the September 2023 issue of\u00a0<\/em>Investment Executive.\u00a0Subscribe to the print edition<\/a>,\u00a0read the digital edition<\/a>\u00a0or\u00a0read the articles online<\/a>.<\/em><\/p>\n

Research for\u202f<\/span>Investment Executive<\/span><\/i>\u2019s (<\/span>IE<\/span><\/i>) 2023 Dealers\u2019 Report Card was conducted by seven research journalists: Aneesh Chatterjee, Emily Fox, Roland Inacay, Tiana Kirton, Diane Lalonde, Alisha Mughal and Serge Rousskikh. The researchers spoke with 461 investment and\/or mutual fund advisors across Canada with 11 dealer firms: eight full-service and mutual fund dealers, and three independent dealers.\u00a0<\/span>\u00a0<\/span><\/p>\n

Research was conducted via telephone interviews held between March 2 and April 24.<\/span>\u00a0<\/span><\/p>\n

Participants were asked to provide two ratings for their dealers\u2019 services, one for performance and the other for importance to their personal business, on a scale of zero to 10. A rating of zero means \u201cvery poor\u201d or \u201cunimportant,\u201d while a rating of 10 signifies \u201cexcellent\u201d or \u201ccritically important.\u201d Advisors were only asked to provide ratings for services with which they had direct experience. All respondents were full-time financial advisors, had worked with their dealer for at least one year, had worked in the industry for at least three years and were registered with investment and\/or mutual fund dealers.<\/span>\u00a0<\/span><\/p>\n

Some categories have changed since last year. <\/span>IE<\/span><\/i>\u202fremoved two categories to reduce repetition with Net Promoter Score results: \u201ccorporate culture\u201d and \u201creputation with clients & prospects.\u201d Other categories were edited to reflect the industry\u2019s evolution: \u201ctechnology tools & advisor desktop\u201d is now split into \u201cclient relationship tools\u201d and \u201cgeneral technology training & IT support\u201d; \u201csupport for fee-based models\u201d is now \u201csystems for fee-based advisors\u201d; \u201csocial media support\u201d is now \u201csocial media training & compliance\u201d; the \u201csupport for wills & estate planning\u201d and \u201csupport for tax planning\u201d categories were combined; and \u201cleadership stability\u201d is now \u201cleadership team.\u201d<\/span>\u00a0<\/span><\/p>\n

Still other category names were edited for clarity and organized under new subheadings.<\/span>\u00a0<\/span><\/p>\n

Advisors also are asked two supplemental questions each year. This year, respondents were asked: 1) what percentage of their books were composed of retired clients in the asset-decumulation stage, and what challenges those investors face; and 2) to rate, on an ascending scale of zero to 10, and comment on the difficulty of guiding and advising clients in an economic environment characterized by rising inflation and interest rates, and other pressures.<\/span>\u00a0<\/span><\/p>\n

See how financial advisors rated their firms<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Methodology for the Report Card for 2023<\/p>\n","protected":false},"author":176169,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1,3067,3013],"tags":[2641,2550],"yst_prominent_words":[4971,7437,7436,6694,6214,6212,6009,6008,6003,5934,5877,5273,4784,4028,2258,15,14,2],"acf":[],"_links":{"self":[{"href":"https:\/\/www.investmentexecutive.com\/wp-json\/wp\/v2\/posts\/470605"}],"collection":[{"href":"https:\/\/www.investmentexecutive.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.investmentexecutive.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.investmentexecutive.com\/wp-json\/wp\/v2\/users\/176169"}],"replies":[{"embeddable":true,"href":"https:\/\/www.investmentexecutive.com\/wp-json\/wp\/v2\/comments?post=470605"}],"version-history":[{"count":5,"href":"https:\/\/www.investmentexecutive.com\/wp-json\/wp\/v2\/posts\/470605\/revisions"}],"predecessor-version":[{"id":470639,"href":"https:\/\/www.investmentexecutive.com\/wp-json\/wp\/v2\/posts\/470605\/revisions\/470639"}],"wp:attachment":[{"href":"https:\/\/www.investmentexecutive.com\/wp-json\/wp\/v2\/media?parent=470605"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.investmentexecutive.com\/wp-json\/wp\/v2\/categories?post=470605"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.investmentexecutive.com\/wp-json\/wp\/v2\/tags?post=470605"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.investmentexecutive.com\/wp-json\/wp\/v2\/yst_prominent_words?post=470605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}