Attending the funeral of a client’s loved one can provide comfort
Comforting a client who has lost a loved one is an increasingly important skill for financial advisors
Be a good listener and provide a safe place for your client to express her feelings
Ask yourself these five questions before taking on this sensitive role
You can be a calming influence for clients whose judgments are clouded by emotions
If you have established a rapport with both spouses, you can provide assistance to the widow
Jennifer Black, senior financial advisor, certified financial planner, Manulife Securities, and co-author of “Managing Alone, Your Trusted Advisors’ Guide to Dealing With the Death of Your Spouse” gives her three top tips on how to work with widowed clients. She spoke at the 2014 Radius Practice Management and Retirement Summit in Toronto.
Recent widows are emotionally vulnerable and at risk of making costly, impulsive decisions. You can provide the advice and moral support they need
Focus on communication and reassure your client
Meet spouses to boost retention