Advisors at all the banks and credit unions in the survey are happier. Many firms garnered major ratings increases
Many advisors say their branch managers fulfil a critical role in providing leadership, mentorship and ongoing support
Banks and credit unions have place added emphasis on issues affecting minorities, women and people with disabilities
How advisors rated their firms
Firms are failing to live up to their advisors' expectations regarding the back office. Most issues are related to the staff
Advisors say there are various reasons why they feel their feedback is ignored. Will their firms step up and begin to listen?
Advisors still are concerned that certain key metrics are omitted from the calculation used to determine their pensions
Although advisors at most firms say there is much work to be done, those with two banks report significant levels of satisfaction
Deposit-taking institutions need to do much better when it comes to advisors' compensation structures
There were lower ratings across the board - and for three banks, in particular.But there also were bright rays of light