The report said technology has outstripped regulation in a rapidly changing financial services industry
The beta version of the product launched in November 2020
While banks increased loan-loss provisions, some firms rode rising markets for quarterly gains
Canadians are juggling price-consciousness with privacy concerns
Over the next five years, consumers expect to increase their use of tap-and-pay, e-transfer and mobile banking
Gillian Riley succeeds Brenda Rideout at Scotiabank’s digital banking arm
Online banking service lets clients view accounts held at other financial institutions
CIBC and National Bank slip to second and third place
The ability to understand app features has the largest impact on overall satisfaction among app users
Cost savings for banks may come with lower levels of customer engagement