The dispute-resolution service reports that banking complaints rose by 21% over the past year while investment complaints dropped by 14%
Investment industry intransigence toward the dispute-resolution service has grown since the last independent review in 2011
The purpose of the evaluation is to determine whether OBSI is fulfilling its obligations as a dispute resolution service for the investment industry
Quebec, Newfoundland sign revised agreement
Financial regulators in the U.K. are considering whether small business clients should be treated more like retail customers
OLHI finds that non-binding recommendations are effective
However, such changes would come at a cost
Proposed rule change would be a huge step backward, says PIABA president
The new head of the ombudservice says stakeholders would benefit from OBSI having such powers, although there would be a cost
‘Naming and shaming’ is ineffective and dysfunctional. It needs to be replaced by a practical mechanism that produces binding decisions