Changes tackle the burden of phone calls and service backlogs
Legislative changes aren't yet in a notice of ways and means motion
Centres now answering 77% of incoming calls, addressing backlogs
Measure to cover up to 5.5 million low-income taxpayers by the 2028 tax year
CRA provides updated timeline for reassessments
The number of account holders who overcontributed quadrupled in past decade
Mortgage-seeking client was affected by outstanding — although incorrect — CRA liability
Move follows 100-day timeline to fix delays
Hack affected people who used multi-factor authentication service between Aug. 3 and Aug. 15
Idea was floated five years ago but agency deemed it too costly