Advisors can build intergenerational relationships to retain clients' children
Tech, profound shocks have changed investor behaviour
Tech can help protect firms and advisors against two key risks
As clients evolve, so must advisory services
Client attrition trends and regulatory reform demand digital adoption
Digital marketing tools may be the answer
How you and your team respond to complaints can determine whether clients feel that they're getting the attention they deserve. A 10-step checklist can ensure client issues are resolved to satisfaction
Getting new clients is good, but keeping the clients you have can be far more profitable
Deep knowledge of your clients is essential to meeting their expectations
Acquiring new clients is expensive, time-consuming and uncertain