Firms are investing in technology but also must consider advisor training
It’s time to think differently about client communications and disclosure documents
Advisors can build intergenerational relationships to retain clients' children
Small, straightforward tech solutions can have big payoffs, OSC TestLab finds
Safeguard your business by knowing your client’s PoA and executor
Effective communication, whether digital or in person, remains key to strong client/advisor relationships
New KYP requirements put the spotlight on firm and advisor product knowledge
High trading volumes are making life difficult for quants and active managers
Clients may prefer communicating via texts, but be careful about the information you exchange
Tips for refocusing and reframing after a tumultuous year