A base salary plus bonuses seems to be the rule throughout the industry
Managers praise freedom, compensation and their firms’ approach to client service
The making of the Account Managers' Report Card
Account managers shrug off bank merger uncertainties
Client segmentation more prevalent this year
Big Five are making do with fewer branches now as Internet, ATM use surges
Some banks show marginal improvement, but most managers are still far from satisfied
Scotiabank stands out as TD and CIBC continue to grapple with problems
Huge changes are underway, and that is undermining account managers’ perceptions of their firms
MAIN CHART The overall mood of account managers at Canada’s banks and credit unions may not have improved much in 2003, but some bankers are clearly happier than others. For Investment Executive‘s 2003 Account Managers’ Report Card, researchers Kate Betts-Wilmott, Maureen Halushak and Lisa Weaver interviewed 244 account managers at Canada’s seven largest banks and […]