The firm refused the ombudservice’s recommendation to compensate an investor who lost more than $100,000 in exempt-market investments
A new independent report makes it clear that binding decisions are needed for full and fair compensation
A new independent report suggests OBSI is functioning well as a dispute-resolution service but needs regulators to empower it further
Industry lobbyists feel that ombudsman favours investors
The dispute-resolution service reports that banking complaints rose by 21% over the past year while investment complaints dropped by 14%
Investment industry intransigence toward the dispute-resolution service has grown since the last independent review in 2011
The purpose of the evaluation is to determine whether OBSI is fulfilling its obligations as a dispute resolution service for the investment industry
Meeting with stakeholders and getting the lay of the land have been Sarah Bradley's priorities since joining OBSI
Quebec, Newfoundland sign revised agreement
However, such changes would come at a cost