Handling complaints internally could harm clients by diverting them from using OBSI or the courts
Complaints regarding banking cases have jumped 30%, while the volume of investment industry complaints have slipped
Ombudsman service plans other improvements after surveying institutions
Grace McSorley will take over from Brigitte Boutin, who retired from OBSI in March, in July
The regulatory committee aims to look at recommendations for giving OBSI binding powers
Although complaint volumes increased year-over-year, overall trends remained consistent
OBSI urging consumers who have encountered issues with aggressive sales tactics to file a complaint with their financial institution
The dispute-resolution service says in its new strategic plan that it wants to implement a new approach to enforcing compensation recommendations
Although the dispute-resolution service supports most of an independent reviewer’s recommendations, it rejects a couple of big ones
Certain claims are best handled by OBSI; however, if the ombudservice were more balanced, it would result in a process that’s more transparent and fair