Agnew becomes college president on July 1
Ombudsman waiting for new complaint-handling rules to take effect
Complaint numbers up as consumer awareness grows
Advocates say the decision of Royal Bank to leave OBSI does not serve the public interest
Royal Bank of Canada will no longer use OBSI for banking complaint resolution, launching its own service instead
OBSI will be following up on potential systemic issues that arise out of individual complaint files
New committee will seek input on issues of importance to clients
Instead, the industry should try to work with the ombudsman
The proposed changes represent the most significant revisions since 2002. But the industry doesn’t like them
Ombudsman for Banking Services and Investments defends proposed mandate changes