Information may be made public if a firm refuses a recommendation of the ombudsman
Overall consumer complaints and inquiries down from last year
Martel, Ferrante and Lightstone appointed; Savary steps down
Blanket order covers all clients except those in Quebec
Majority of investigations related to the suitability of investment advice
Investment complaints up 73%
New terms to coincide with new IIROC and MFDA complaint-handling rules
Expanding OBSI’s workforce is just one of Douglas Melville’s many tasks
Melville promoted from senior deputy ombudsman
Suitability complaints continuing to lead the way