The ombudsman has been challenged by banks, brokerage firms
Bylaw change ensures continued funding in the wake of TD withdrawal from OBSI
Dispute resolution system should not be allowed to become further fragmented
Move is expected to reduce average response times for banking customers’ concerns
IIROC appoints Craig Heyman to OBSI board
Changes would explicitly identify directors as either pubic or industry
Dispute resolution service calls on fund dealer to compensate couple in connection with off-book investment
Critics say OBSI isn't transparent, does not act impartially
Consumer expert Savary to chair council
Proposals aimed at updating the little-used arbitration system for investor complaints has generated controversy