Reforms follow a review that found shortcomings in existing arrangements
Although there are tools to help, financial advisors still say it’s best to maintain updated information
Kim Alison Fraser assumes the newly created role immediately
Glenn O'Farrell to serve as chief executive and ombudsman
Insurers are becoming more diligent of informing consumers about the dispute resolution service
OLHI’s annual report notes that the organization is pursuing changes to the way complaints about independent agents are handled
The increase is attributed primarily to new processes that OLHI has implemented for assessing and handling complaints
The OmbudService for Life and Health Insurance has revamped its website with a new suite of online tools
The Joint Regulators Committee has created a process for OBSI to report possible systemic issues to the regulators
OLHI finds that non-binding recommendations are effective