Trust is something that must be earned, not assumed. More important, it must be given before it can be received.The financial services industry frequently preaches the importance of trust in the wealth-management and other retail investment businesses. Trust is cited as an article of faith by many of those who make their living by caring […]
Memo outlines architecture for ongoing relationships among regulators and the OmbudServices
Most complaints resolved at the company level
Letter-writing service is free of charge
Logs over 3,500 complaints in first year of operations
New Service to help consumers resolve complaints
Michael Lauber takes new post
11 member board includes six independent directors