Account manager quotes

“I earn more than just base salary. The bonus structure is better than most firms.”
—CIBC account manager

“Our opinion is valued. Upper managers are receptive to our needs. They listen.”
—Credit union account manager

“We’re smaller, and get a lot of recognition when we do well. We’re not just a number. The company is proactive. They stay on top of things to remain competitive.”
—National Bank advisor

“There are great people leading the bank. Training and benefits are good, and they are flexible with hours. Teamwork is rampant, and I work with wonderful people.”
—Royal Bank account manager

“The strong brand: when people walk in, they are happy, they expect good things and they aren’t defensive.”
—TD Canada Trust account manager

“I would say autonomy in the job. My boss isn’t constantly looking over my shoulder.”
—Bank of Montreal advisor

Worst aspects of firm

“We don’t have sufficient software to provide clients with the information they need — which our competitors do.”
—Scotiabank account manager

“The bureaucracy, the paperwork and changing direction, from the VP to senior management. Our hardware and software systems are dreadful.”
—CIBC account manager

“It’s small. There’s not always someone to give you answers when you need them.”
—Credit union account manager

“They need to improve the technology at the branch level. This is needed in Ontario and in the West. We need more tools to do sales.”
—National Bank advisor

“Micromanagement is killing productivity, and enhanced administration and tracking isn’t helping.”
—Royal Bank account manager

“Our lack of competitiveness: they don’t want to give up market share but they don’t give us the leeway to get it or keep it.”
—TD Canada Trust advisor

“Lack of focus on rural needs. Where I am, it’s a mix of 9-to-5 type people and farmers.
People in the farm industry get left behind a little bit, as do entrepreneurs.”
—Bank of Montreal advisor