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Dealers’ Report Card 2024 main chart

How dealer advisors rated their firms’ support offerings and tools

How we did it: Dealers’ Report Card 2024

Methodology for the annual Report Card

  • By: Katie Keir
  • September 13, 2024 September 20, 2024
  • 09:01
Firms’ performance improves slightly in the eyes of advisors

Firms’ performance improves slightly in the eyes of advisors

Advisors appreciate dealers that keep them informed and help them support wealthy clients

  • By: Katie Keir
  • September 13, 2024 September 12, 2024
  • 08:58
woman walking on a path alone

Forging ahead in a shifting landscape

Dealer advisors have managed to improve productivity while struggling with increasing competitive pressures

technological developments

Dealers make headway with technology training and support

Report Card results suggest firms are generally getting better at providing advisors with digital tools and training

Elder couple planning

Do firms offer enough financial planning support?

Advisors value freedom to choose planning software, but tools must be well-integrated when provided by dealers

  • By: Jonathan Got
  • September 13, 2024 September 12, 2024
  • 08:55
businesswoman with cape

Advisors want skilled, collaborative branch managers

Responsiveness and trust are key elements of strong working relationships, but not all managers fulfill expectations

persevere through challenges

The pros and cons of working in a team

Most dealer advisors manage their clients on their own, but some found value in collaborating with peers

  • By: Aru Kaul
  • September 13, 2024 September 12, 2024
  • 08:53
Man holding a sign that says "We are stronger together".

Advisors still expect support for their fee-based business

When it comes to educational tools, advisors’ needs vary across firms

  • By: Emily Fox
  • September 13, 2024 September 12, 2024
  • 08:52

Dealers’ Report Card 2023 main chart

How financial advisors rated their firms’ performance

  • By: IE Staff
  • August 28, 2023 July 25, 2024
  • 00:15
communication

Dealers need to improve communication

Most of the firms assessed in the 2023 Report Card faced criticism for how they managed advisor feedback

online learning

Advisors asking for more education opportunities

The pandemic put many in-person learning programs on hold. Now is the time for firms to bolster their commitment to ongoing training

What’s worrying retirees — and their advisors?

Firms need to address gaps in estate-planning support as cohort of elderly clients grows

page loading technology

Fee-based advisors cite tech challenges

Digital tools are important to advisors, but often fall short in performance

  • By: Emily Fox
  • August 28, 2023 August 24, 2023
  • 00:08
planning challenge

Dealer advisors work harder, but make less

Advisors’ book sizes grow amid mounting economic challenges

Mid-year blackboard

Advisors renew complaints about client account statements

Performance gains in 2022 for the client account statements category peeled back in the 2023 Dealers’ Report Card

How we did it: Dealers’ Report Card

Methodology for the Report Card for 2023

  • By: IE Staff
  • August 28, 2023 August 24, 2023
  • 00:02
up hill battle

Dealer performance slips in 2023

Advisors identify struggles such as back-office glitches and gaps in business support

  • By: Katie Keir
  • August 28, 2023 August 28, 2023
  • 00:01
Cropped shot of an unidentifiable businesswoman

Which firms are seeking dual registration with CIRO?

The process of becoming dually registered could span several years, CIRO warns

  • By: Katie Keir
  • August 15, 2023 August 28, 2023
  • 09:40
Man looking at a laptop in concern or frustration

Striking a balance between autonomy and support

Advisors still value their independence, but firms can be guides and advocates

Businesspeople brainstorming in the office

Dealer advisors evolve as the industry faces fundamental change

From product allocation shifts to differences in the average advisor’s profile, notable distinctions were revealed

Dealers' Report Card 2022 main chart blurred

Dealers’ Report Card 2022 main chart

How financial advisors rated their firms’ performance

  • By: IE Staff
  • June 13, 2022 June 17, 2024
  • 00:13
Life in time of COVID-19: Mature woman working on computer from home at the stand up desk. She has long grey hair and dressed in casual black outfit. Interior of living room set up with home office station, next to window.

Remote work capabilities are essential

The dealers that came out on top adapted more quickly than their peers

Adult senior diverse multi-ethnic Caucasian Hispanic Middle Eastern CEO executive team business people together in conference meeting room in contemporary modern office bright sunny daylight sunset dusk talking discussing planning organizing strategy well dressed suit and tie teamwork cooperation diversity multi-ethnic problems solutions unity cityscape downtown urban new beginnings breaking new ground dreamlike decisions choices the way forward diversity

Firms vary widely in succession planning support

Financial advisors’ succession strategies include transferring books to family members and building up their advisory teams

Close up hands of caregiver doctor helping old woman at private clinic. Close up of hands of nurse holding a senior patient with walking stick. Elder woman using walking cane at nursing home with nurse holding hand for support.

Advisors cite challenges faced by vulnerable clients

From inflation to technology hurdles, clients at risk have many concerns