A client advisory board is an excellent tool for getting client feedback to help you make decisions about how you conduct your business.

Topics can include:

> segmenting clients;

> attracting a certain type of client, such as high net-worth individuals, business owners or women;

> transition issues, such as buying another advisor’s book of business or switching firms;

> bringing in a new team member;

> how to resolve specific client complaints;

> client communication issues, such as frequency and method of contact;

> addressing areas of weakness identified in a client feedback survey.

— MAUREEN HALUSHAK