On account statements
“There’s lots of information that’s missing, such as adjusted-cost basis, that clients may want to see.”
— CIBC Wood Gundy broker
On freedom from pressure
“We are totally independent, absolutely no pressure to sell any products.”
— Wellington West advisor
On training
“I’ve had more training in 15 months than in the last 15 years of my career.”
— Edward Jones broker
On public image
“It’s easy to do business with a bank behind you.”
— BMO Nesbitt Burns broker
On strategic focus
“There’s lots of talk, but with little substance to back it up.”
— TD Waterhouse Investment Advice broker
On why clients prefer full-service brokers
“People want the time of day. They want service, a relationship, and that’s why they come to me. The clients I have don’t want to use a discount brokerage.”
— Raymond James broker
On branch managers
“I don’t agree with producing managers.”
— ScotiaMcLeod broker
On technology
“We still have one piece of technology that is DOS-based!”
— TD Waterhouse Investment Advice broker
On the importance of a single, national regulator
“I pay B.C., I pay Saskatchewan, I pay Alberta. Canada’s system is so Mickey Mouse.
— Canaccord broker
On sales support
“Every year the firm raises the commission needed to have an individual sales assistant.”
— ScotiaMcLeod broker
On why a broker would switch firms
“With everything else being equal, I would only leave if there was a difference with the payout.”
— BMO Nesbitt Burns broker
On advertising
“What advertising? We do our own locally in the branch.”
— National Bank Financial
The best things about your firm
“The support. The attitude here is that I’m the client, and they make sure I have everything I need to be happy.”
— Raymond James broker
“The assistant/broker ratio (1:1), the independent company, the compensation.
It’s an awesome firm to work for.”
— Wellington West broker
“The freedom to work on your own with just an assistant.”
— Edward Jones broker
“The independence, the flexibility and the freedom.”
— Canaccord broker
“The firm has a great reputation and will be here for the long term. It is the most female-friendly firm on the street.”
— RBC Dominion Securities broker
“The family-type atmosphere. There is no pressure to change your business to fee-based. As long as you’re doing decent business, no one bothers you.”
— National Bank Financial
broker
“I think the grid is very fair. The focus on high net-worth and third-party managed money is key to that.”
— First Associates broker
“It’s a big, stable bank and has access to good research and new issues.”
— CIBC Wood Gundy broker
The worst things about your firm
“Management, with head office being in Toronto, they’re out of touch with western
brokers.”
—First Associates broker
“It’s a small operation without a real game plan. Where is the direction?”
— TD Waterhouse Investment Advice broker
“The payout, and the nickel-and-diming that goes on. But that’s the bank mentality.”
— BMO Nesbitt Burns broker
“The absolute worst thing is the ongoing struggle to get a referral relationship between the bank and ScotiaMcLeod. It’s abysmal.”
— ScotiaMcLeod broker
“There are more investment advisors than
sales assistants, and I can’t keep up
with all the admin work because of the lack of technology.”
— CIBC Wood Gundy broker
“It’s a relatively new firm, we don’t have the brand exposure that bigger firms have.”
— Wellington West broker
“We get no respect. We don’t get in on certain deals with Eastern firms because our head office is on the West Coast.”
— Canaccord broker