July 2004

Report Card on Banks & CUs

More comments from bankers

More bankers opting for licences to sell products, in addition to acquiring professional designations

Scores show a slight improvement in all technology categories as firms cautiously upgrade

The Big Five banks are displaying different appetites for getting into the insurance business

Comments from the bankers

A base salary plus bonuses seems to be the rule throughout the industry

Managers praise freedom, compensation and their firms’ approach to client service

The making of the Account Managers' Report Card

Account managers shrug off bank merger uncertainties

Client segmentation more prevalent this year