New feature will assist customers with vision loss

Audio capability is now available at all of Bank of Montreal’s 2000 plus ABMs across Canada, the bank said Thursday. This new feature provides greater accessibility and security to customers affected by vision loss.

“Our customers that are affected by vision loss and our elderly customers will have greater accessibility to banking services at every ABM across Canada,” said Sid Chopra, vp, everyday banking. “This is yet another example of how we are delivering an exceptional customer experience.”

To ensure security, customers can choose to display or not display the ABM transaction screen while audio is in use. The audio ABMs will give customers the ability to hear private voice instructions when conducting an ABM transaction using audio headphones and the keypad. Most standard headsets from portable music players can be used.

BMO’s ABM solution provider Phoenix Interactive worked with the bank to provide audio capability across its ABM network.

IE