AIM Trimark Investments says that its customer contact centre has been ranked the industry’s best high-call-volume contact centre for the third consecutive year, according to Environics Research Group.
The Environics’s annual Call Audit Study measures client relations representatives on various attributes including professionalism, initiative, knowledge, credibility, efficiency and value-added services.
Environics determined that AIM Trimark provided the best customer service among the high-volume peer group, with a score of 85.3 out of a possible 100 points.
“We work hard to provide higher levels of service to our clients and offer each advisor additional support in areas ranging from tax to estate planning and business building,” says Peter Intraligi, executive vice president of operations at AIM Trimark. “We remain committed to strengthening our partnership with advisors and are extremely gratified to see our efforts recognized year after year by an independent research group like Environics.”
AIM Trimark Investments is one of Canada’s largest investment management companies with over $43 billion in assets under management.