Bank of Nova Scotia today unveiled new voice recognition technology for its general customer service telephone system that allows customers to use their voice to access the services they need.

Scotiabank says the redesigned telephone menu selection improves customer navigation and, the new voice recognition technology recognizes and responds to a voice command, then directs the customer to the desired banking service option.

Scotiabank says is the first Canadian bank to offer this type of technology to customers using its general customer service line.

Royal Bank of Canada launched a voice recognition service last October.

“We believe this new voice recognition feature along with our streamlined menu choices will get our customers the information they need quickly and conveniently,” said Bob Grant, senior vp, electronic banking channels, in a release.

http://www.newswire.ca/en/releases/archive/September2004/15/c9851.html