RBC Financial Group says it is working to resolve a processing disruption which has resulted in some client transactions not being reflected in account balances.

As of 14:30 p.m. ET today, account balances for RBC clients in Canada have been updated to reflect all transactions as of May 31. The bank is currently completing a verification of all June 1 transactions and expects to have these transactions reflected in client balances by tomorrow morning.

Transactions that took place today will be processed to client accounts later this evening and will also be available tomorrow morning.

“We recognize this has caused not only our own clients but also clients of some other institutions considerable inconvenience and for this we sincerely apologize. We want to assure all those affected that their money is safe and secure,” said Rod Pennycook, executive vice president, RBC Royal Bank, in a news release. “We are now completing the process of rechecking and verifying transactions that took place between May 31 and June 2. We process tens of millions of transactions a day and we are being painstakingly thorough in order to minimize any further inconvenience to all those affected.”

The bank says any service fees or overdraft interest charges that clients experience due to the processing delay will be reversed. Should any service charges, fees, or interest costs be incurred from other financial institutions as a result of this processing delay, the bank’s clients will receive a full refund of any charges. Other reasonable costs incurred as a result of this delay will be handled on an individual basis.

“We have continued to serve our clients through normal channels including branches, ATMs, telephone and online banking for most of their financial needs,” Pennycook added.

The disruption, which occurred during a routine programming update to one of RBC’s computer systems, resulted in some client transactions such as deposits, withdrawals and payments made on May 31 and June 1 not being reflected in client account balances.

If RBC clients are experiencing any difficulties, they should contact their branch, business centre, account manager or Royal Direct at 1-800-Royal 1-1.