The Bank of Canada says it is satisfied with the successful joint RCMP and Ottawa Police Service investigation into an incidence of fraudulent activity related to a small number of Canada Savings Bond Payroll Savings Program accounts that culminated in arrests announced today.

“We are confident that the privacy breach was limited to 16 accounts and the incidence of fraud was limited to eight of those accounts, totalling approximately $100,000,” said Dale Fleck, chief of the Bank’s debt administration office. “The affected customers have been contacted and advised of the security breach, and those who were the victims of fraudulent redemptions have had their accounts reimbursed.” (Canada Savings Bonds are guaranteed by the Government of Canada.)

In December 2005, the Bank of Canada was made aware by its third party supplier, EDS Canada Inc., of a problem with the accounts of a small number of Payroll Savings Program customers. The Bank and EDS subsequently informed the RCMP and took action to protect the integrity of the accounts that may have been involved. The police undertook an investigation, with the full co-operation of the Bank and EDS. The owners of potentially affected accounts were contacted. The Bank informed the Privacy Commissioner about the situation.

“The Bank and EDS are working together to review safeguards to protect the integrity and security of Canada Savings Bond Payroll Savings Program accounts,” Mr. Fleck said. “We have strengthened all procedures and are continuing to see where further safeguards can be implemented.”

Although the Bank of Canada believes the number of exposed accounts is contained to 16, any concerned customers are advised to review their recent Annual Statement of Holdings. If any information appears inaccurate, they are advised to contact the Canada Savings Bond Payroll Savings Program toll-free number at 1-877-899-3599 or visiting the link below.


The Bank of Canada serves as fiscal agent for the federal government’s retail debt program. The Bank is accountable for back-office administration and support of the CSB program, and has outsourced these operations to EDS since September 2001.