Ellen Bessner and Dan Richards discuss the key takeaways from the OSC’s 2015 mystery shop exercise and give tips on handling regulators’ upcoming mystery shops (Part 3 of 4)
In part three of an eight-part series, “How not to get sued,” Ellen Bessner, partner, Babin Bessner Spry LLP, and Dan Richards, CEO, Client Insights, explain key takeaways for advisors from the Ontario Securities Commission mystery shop exercise in 2015, and give tips on handling upcoming mystery shops by the regulators.
Insurance advisors answered multiple-choice questions about their industry experience for this inaugural research
Housing costs are a growing worry, BMO index finds
New funds hold several big names found in broad U.S. stock indexes
Effective communication, whether digital or in person, remains key to strong client/advisor relationships
Firms must communicate with advisors and provide training when implementing new systems
Advisors want fair compensation plus the ability to avoid conflicts of interest when meeting clients' needs
The acquisition also marks the launch of Canaccord’s Ottawa office