How can staff help build your business?

In part eight, Jim Ruta answers the question: How do I help my staff make effective service calls that will help me build my business? Ruta explains specific approaches, questions and strategies non-sales staff can use in a simple courtesy call that will build growth in your business. He spoke to Paula Virany, Investment Executive multimedia editor and video producer, at the TMX Broadcast Centre in Toronto. To ask a performance question to Jim email us atQ&A@investmentexecutive.com.