A three-part series on retaining clients. In part one: Four reasons clients leave. In part two: Understanding the “switching behavior” of clients. In part three: “Insuring” your client base.
May 29, 2013A three-part series on retaining clients. In part one: Four reasons clients leave. In part two: Understanding the “switching behavior” of clients. In part three: “Insuring” your client base.
May 29, 2013Most defections are preventable
When a client jumps ship, it might not be your fault
Knowing what turns them off can help you improve retention