From managing debt to opening bank accounts, financial consumers are seeking assistance from the Financial Consumer Agency of Canada, which today issued its third issue of “Inquiries and Complaints”. This bulletin provides an overview of the issues and concerns that financial consumers are bringing to the attention of the FCAC.

“‘Inquiries and Complaints’ is a great tool we use to report back to Canadians on the questions and concerns financial consumers are raising regarding the state of the marketplace,” said Bill Knight, Commissioner of the Financial Consumer Agency of Canada.

Between June 1 and October 1, 2002, more than 3,600 consumers contacted the FCAC to lodge complaints and seek clarification on a variety of topics. The data used in Inquiries and Complaints is compiled from inquiries consumers make directly to the FCAC through its Consumer Contact Centre, Web site, and by e-mail and regular mail.