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Latest news in Client Communications

The client exit interview

Finding out why your client is leaving can benefit your business

Get active — and compliant — on social media

Four ways to ensure you don’t break the rules

List your value to clients

When your clients completely understand your services, your perceived value to them increases

Four ways to discuss fees with your clients

Disclosure has always been critical in building trust

Do your clients trust you?

Three signs that they do — and what to do if they don’t

Three ways to get proactive

Taking the lead in dealing with clients increases your credibility and client loyalty

Set — and meet — client expectations

Timely contact is key to client retention — but how soon is “timely”?

The gentle art of persuasion

To avoid being “pushy,” focus on the client’s agenda, not yours

To be persuasive, be prepared

Knowing your client and planning your presentation leads to deeper conversations

Add a personal touch to client contact

Email and social media help you contact a large audience. Make sure your messages are unique to each recipient.

Turn prospects into clients … and referrals

Once you have developing trust with prospects, you can take steps to make them clients — and advocates of your services

Gaining trust requires patience

Engage your audience, capture information and demonstrate your skills

How to build a ‘trust framework’

Communicate your brand and demonstrate how you can help your clients

Three things you must never, ever say to a client

Always exude confidence and demonstrate your knowledge

How to manage disagreements with your clients

Find out why they want to deviate from the plan

Three ways to demonstrate your value to new clients

Use personal communication methods to cut through the “noise”

A welcome process that encourages loyalty

Create a binder that keeps working throughout the relationship

Improve your digital and phone contact with clients

Learn how to stand out in the information highway

Four steps to an effective communications strategy

Now more than ever, contact is key to retaining clients

Three steps to more referrals

Engage your clients — and don’t ask

Top three ways to not get referrals

Don’t put your clients on the spot

Dealing with divorcing couples requires tact

Educate your clients and recommend alternatives to court

How to ‘un-confuse’ a baffled client

Spot the signs and focus on your client’s needs

Year-end review: your communications strategy

Before you start thinking about your goals and resolutions for the new year, take a critical look at the methods you have used throughout the…

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