For the second year in a row, Desjardins Financial Security’s www.desjardinsfinancialsecurity.com Web site ranked first among the top 25 Quebec consumer sites, and received the Award of Excellence from the Secor/Commerce Internet Index, the most comprehensive Web evaluation index in Quebec.
The Desjardins Group Web site, www.desjardins.com, came in third, placing in the top 3 for five years running.
The five independent Index evaluators pointed out that the www.desjardinsfinancialsecurity.com site effectively capitalizes on the strategic core Internet strengths of interactivity and communication, while consistently complying with best practices in ergonomics and communicability.
Users gave the winning site top marks for the ease with which they could perform a given task.
The Desjardins Financial Security and Desjardins Group sites tied for first place for “customer-value creation”, which takes into account the customized offer, wealth of content, scope of functionalities, quality of online support and client path effectiveness.
These two sites were ranked first and second respectively for “user experience”, measured according to ergonomics, technological performance, and transactional ease and security.
“This recognition reflects on the efforts of all the Desjardins Financial Security business sectors to ensure our site continues to be a state-of-the-art web tool that is a good fit with evolving user needs and an effective lever in business development”, said Gaétan Lemay, senior director, e-commerce centre and client analysis at DFS.
DFS Web site still best in Quebec
Tops list of business-to-consumer sites for second straight year
- By: IE Staff
- April 20, 2006 April 20, 2006
- 10:40