BMO Bank of Montreal has completed a major, year-long upgrade of its network of Automated Banking Machines (ABMs), installing almost 2,000 new, state-of-the-art ABMs throughout its network of 963 branches and off-site locations across Canada.
The last of the new ABMs were this week.
“This was a major undertaking,” said Michel Chalifoux, vp, electronic onfrastructure, BMO Financial Group. “We have completely replaced every automated banking machine in the BMO retail bank network with the most advanced machines on the market.”
Chalifoux said the new generation of ABMs have been loaded with new customer service features that will make banking from an ABM faster and simpler. They also allow for additional future banking functions such as cheque imaging and the ability to use ‘smart’ Chip Card technology when it rolls out across Canada over the next few years.
The new BMO banking machines provide many services and features not included on the previous generation of ABMs , including:
- improved customer ease of use with redesigned screens and improved transaction flows;
- numerous security enhancements which can better detect fraud and help limit criminal activities such as card “skimming”; and
- improved accessibility by lowering the machine height for wheelchair users.