TD Bank Financial Group today unveiled a new accessibility site on tdcanadatrust.com and tdwaterhouse.ca aimed at keeping customers with disabilities informed of the bank’s available offerings and accommodations.
The new Web pages are being launched today in celebration of International Day of Disabled Persons.
“We’re focusing our efforts on initiatives that add real value and have a positive impact on all of our customers,” says Cathy Backman, senior vp, retail sales and service, TD Canada Trust. “Creating services that provide everyone with an equal level of comfort is both a challenge and a journey, however we’re pleased with the progress we’ve made towards minimizing barriers for people with disabilities to access our products, services, technologies and facilities.”
The new Accessibility at TD section can be found at www.tdcanadatrust.com/accessibility and www.tdwaterhouse.ca/accessibility.
The site provides:
- information on accessible locations;
- TTY contact numbers for services for the Deaf, deafened or hard of hearing;
- instructions on using the audio capability on TD’s Automated Banking Machines (ABMs); and
- information on the availability of alternate formats such as large print brochures.
TD says it has established both internal and external advisory committees, and recognizes the importance of engaging and involving Canadian organizations that champion the needs of persons with disabilities. TD also encourages customers to share their opinions and has included a customer feedback process on the new site.