A regulatory review in the United Kingdom has concluded that there’s no case for bringing back commission structures, citing the consumer harm these structures can create.
The U.K. Financial Conduct Authority (FCA) published a final report Monday from the Financial Advice Market Review (FAMR) that reassessed the market for financial advice in that country, focusing on the concern that about the reduced the availability of advice to certain consumers. The FAMR report makes a number of recommendations designed to enhance access to advice.
However, the one change that the report does not advocate is bringing back embedded commissions. Most agree that the changes to compensation structures in the UK “produced good outcomes for consumers, and there was not a case for a return to the [pre-refom] rules on charging structures,” the FAMR report says.
“Given the strong arguments against a commission-based system, such as the lack of transparency and distortion of incentives, [the review] does not believe there is a case to consider this, and is therefore not recommending a return to commission-based financial advice,” the FAMR report adds.
Instead, the report makes a variety of other recommendations designed to facilitate greater access to affordable financial advice, noting that there is the “need for intervention by the regulator and the government to help both consumers and industry benefit from new and more cost-effective ways of delivering high quality advice and guidance.”
The FAMR report outlines “practical ways to enable consumers to engage with and access advice and guidance, urges changes to how financial advice is defined and suggests a new advice framework to help firms best meet the needs of consumers. The report makes a range of recommendations aimed at ensuring firms are able to provide more affordable advice for more consumers.”
Among other things, the report makes a number of recommendations intended to allow firms to develop more streamlined services, including a proposal that the FCA should set up a dedicated team to help firms bring large-scale automated advice models to market more quickly. The report also includes recommendations to increase clarity and transparency about the way in which its ombudservice deals with consumer complaints.
“The package of reforms we have laid out today will help increase both the accessibility and affordability of the advice and guidance to ensure that consumers get the help they really need when they really need it,” says Tracey McDermott, acting CEO of the FCA and co-chair of the review.